8 Tips to Prevent a Social Media Meltdown

Applebee’s recently learned some harsh social media lessons after an employee posted a note from a low-tipping customer. The restaurant fired the employee; thousands of customers took her side. Good tips in this Inc.com article. – Jill Elswick
via http://www.inc.com/suzanne-lucas/8-tips-to-prevent-a-social-media-meltdown.html